Assisting you throughout the lifecycle of the system
Below are the details of our services.

OUR SUPPORT
Interventions within the warranty period
Software maintenance
System maintenance
Software maintenance
System maintenance
During the system take-over phase
Expert training
Software evolutions
Diagnostics
System maintenance
Hardware maintenance
During the maturity phase
Documentation management
Software evolutions
System maintenance
Hardware maintenance
Advice on the evolution of the system
During the obsolescence phase
Development on obsolete equipment
Supply of rare spare parts
Renewal
Migration to a new generation of the system
SOFTWARE MAINTENANCE
- Remote control
- Diagnostics
- On-line or off-line corrections according to the needs of the client
SOFTWARE EVOLUTIONS
- Adaptation of the application to the evolution process
- Optimizations
- Implementation of communication modbus/profibus/etc
REMOTE CONTROL VIA A DEDICATED MODEM (IBICUBE)
- Secured authentication
- Encrypted communication
- Adapted to the low bandwidths/high latency
SYSTEM AND HARDWARE MAINTENANCE
- Computer monitoring
- Stability of the system
- Memory and disk usage
- Customization and optimizations
- Hardware monitoring
- Mechanical service of hard drives
- Monitoring of temperatures
- Regular cleaning
- Monitoring of product lifecycles
- Technological watch on the availability of replacement and compatible equipment
- Advice/specifications/supply of compatible equipment
EVOLUTION OF THE SYSTEM
- Advice
- Recommendation of architecture
- Specifications for the extension
- Back up at the commissioning of extensions
EXPERT TRAINING
- Enjoy decades of experience accumulated by our commissioning engineers
- Programs customized to your needs
- Tips & hints, documents unavailable elsewhere
DOCUMENTATION MANAGMENT
- Maintain documentation update :
- Flow-sheets
- Functional analysis
- Scheme of architectures
- Availability of a web 2.0 portal regrouping all documentation of your plant update
DEVELOPMENT ON OBSOLETE EQUIPMENT
- Sustaining of skills on obsolete equipment
- Sustaining of programming and analysis tools adapted to the older equipment
MIGRATIONS
- System generation change:
- With or without replacement of the input-output
- Migration or rewriting of the application
- Migration or rewriting of the monitoring
- Advice on the method that best fits your case
- Adaptation of the solution, to your budget and knowledge
DOCUMENTATIONS LIÉES
IBICube By IBITEK (2.8 MiB)