Can support provide a quote for an intervention?
Yes. For any service or maintenance request, the support team reviews your needs and sends you a tailored quote. Simply email support@ibitek.fr describing the context and the equipment involved.
Does IBITEK offer remote assistance?
Yes. IBITEK provides secure remote assistance and maintenance, allowing many incidents on automated equipment to be diagnosed and resolved remotely. This shortens response times and reduces on-site visits.
How do I contact IBITEK support?
IBITEK support is available Monday to Friday, 9am to 6pm, by phone at +33 413 940 776 or by email at support@ibitek.fr. You can also book an appointment or request a quote directly from the support team.
Is remote access secure?
Yes. The solution provides secure remote access to industrial systems, with the controls needed to protect the OT environment. The goal: combine maintenance responsiveness with the security of sensitive installations.
What are the benefits for an industrial site?
It shortens response times, reduces travel costs and improves equipment availability. It is especially useful for remote or multi-country sites, with responsive support that meets industrial (OT) cybersecurity requirements.
What is industrial remote maintenance?
Remote maintenance provides remote access to automated equipment to diagnose, troubleshoot and maintain it without a systematic site visit. IBITEK offers it through its IBICube solution, a reliable, secure remote connection to installations.
